Luxury hotels come clean on their battle strategies to keep COVID-19 at bay
As countries start opening their borders for international visitors, luxury hospitality brands are gearing up to run into the health and safety standards mandated by the World Health System (WHO) and their local governments. There is only one serious mission on top of every operator's mind: To plug every possible gap in hygiene to avoid a transmission.
The frequency of cleaning will be ramped up and there will be a proliferation of hygiene civilities from sanitisation stations in common areas to individual kits of face masks, hand sanitisers and disinfecting wipes in the rooms.
Gone are the ubiquitous in-room directories, eating house menus, newspapers and pens; these will be replaced with their digital counterparts. Buffets may take a while to make a comeback, every bit many establishments switch to a la carte dining and zip your freshly prepared meals from stove to seat. Expect to cocky-manage every aspect of your stay from cheque-in to cheque-out via a hotel app every bit any concrete staff involvement will exist fleeting.
Some brands are going a step further to reassure travellers, roping in established medical institutions and global hygiene specialists to formulate their cleanliness protocols and even subject them to 3rd-party audits. It may take a while to become used to the new sterile norm out in that location when travel restrictions are lifted, but at to the lowest degree we know that the chances of catching a virus will be every bit low equally it can ever be, with all these precautions in place.
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ACCOR
Accor is partnering Bureau Veritas to have its ALLSAFE global cleanliness and prevention standards adult and audited for all its 5,000 hotels worldwide, including those under the luxury sectionalisation such as Raffles, SO/ Sofitel, Fairmont and Swissotel.
Accor is also working with insurance and asset management conglomerate AXA to provide medical support to guests, including offering free access to medical tele-consultations and to thousands of certified professionals on AXA's medical network.
group.accor.com
ANANTARA HOTELS, RESORTS & SPAS
Travellers tin "Stay With Peace of Heed" under Anantara'southward new set of enhanced health and hygiene measures that volition use from guest areas to back-of-house operations such every bit supply concatenation deliveries, culinary preparation areas and housekeeping procedures.
Other initiatives include personal shopping sessions for guests at selected boutiques near the properties and working with Siam Body of water Technology for clean air circulation using the latest Heating, Ventilation and Air Conditioning (HVAC) system engineering that has increased efficiency and high performance air filtration.
anantara.com
ASCOTT
From its serviced residences to co-living backdrop, The Ascott Limited is applying its Ascott Cares commitment in ix areas to ensure peace of heed for guests and a safe working environment for its staff. This includes an emphasis on contactless and paperless solutions such as the deployment of service delivery robots and applying anti-microbial coatings in lifts.
In Singapore, lyf Funan is the showtime co-living property to be given the National Surround Bureau'southward SG Clean quality mark. Ascott Raffles Place and Citadines Rochor take also received the certification, with Ascott Orchard expected to do and so this calendar month (June 2020).
the-ascott.com
AVANI HOTELS
All 32 backdrop under Avani Hotels will adhere to new safety and hygiene measures nether AvaniSHIELD, which emphasises contactless service, new safety and hygiene technology, and going the extra mile for guests and staff, such every bit sealing a room for 24 hours later cleaning until the side by side invitee checks in.
Other initiatives include covering high-touch on surfaces with anti-microbial copper protection flick, disinfecting primal cards and stationery with UVC sterilisation boxes, and the UVC low-cal every bit an extra layer of protection after room cleaning. Select properties volition also apply HEPA-grade air purifiers in cleaning guest rooms and gyms.
avanihotels.com
BANYAN TREE
Banyan Tree'due south SafeSanctuary program will apply to its 47 properties worldwide as it works with Bureau Veritas to co-develop a proprietary label and a set of protocols covering more than than 40 areas that volition "protect, provide and prevent".
This includes delivering amenities, linens and bedding thoroughly steamed and fully protected to the rooms; encouraging guests to enjoy experiences like family fun packs and well-being classes in their rooms equally much every bit possible; and implementing an Organisational Well-being Index to assess and respond to employees' well-beingness while providing a regional tele-therapy service to support their emotional and mental health.
banyantree.com
BELMOND
As the creator of some of the world'southward about iconic train journeys and river cruises with equally captivating hotels and safari lodges along the way, the LVMH-backed Belmond is giving its in-house assembly even more than comprehensive preparation on health and safety standards which are subjected to regular external audits.
Each property volition undergo a deep clean prior to opening, and whatsoever guest with symptoms consistent with COVID-nineteen would be politely asked to stay in a designated room until suitable care tin be arranged.
Contactless and safe distancing measures include having eating place and bar menus written on chalkboards or printed on single-employ and recyclable cloth, while housekeeping staff volition not enter rooms when guests are present.
belmond.com
CAPELLA
In addition to frequent disinfection of public spaces and high-touch areas, the Capella Hotel Group is engaging the expertise of international hygiene specialists Ecolab and Diversey in providing infirmary-grade chemicals designed to impale pathogens. All products delivered to the properties, room keys and luggage will exist sanitised, and non-touch control panels and thermal scanners may well exist fixtures at future backdrop.
capellahotels.com
FOUR SEASONS HOTELS AND RESORTS
John Hopkins Medicine International is the expert partner of choice for Four Seasons in providing real-time guidance for the hotel group'southward enhanced global health and safety programme Lead with Care. This volition be bolstered by support from Ecolab and International SOS, which were instrumental in the transformation of Four Seasons hotels in New York, Riyadh and Bombay into condom housing for medical personnel.
Guests can also use the Iv Seasons App and Chat – anchored by actual employees, not chatbots, at the corresponding properties – to manage services such every bit asking for luggage pickup, airport transfers and seamless check-in and check-out procedures.
fourseasons.com
FULLERTON HOTELS AND RESORTS
Hourly disinfection of high-touch areas, the installation of air purifiers in public spaces and the replacement of dining buffets with individually plated or boxed meals are some of the measures that Fullerton is undertaking to reassure guests of wellness and safety.
Both The Fullerton Hotel Singapore and The Fullerton Bay Hotel Singapore and their F&B outlets have received SG Clean certification, while the team at The Fullerton Hotel Sydney will go through the Australian authorities's COVID-19 Infection Control Preparation.
fullertonhotels.com
HILTON
Hilton'southward more than half-dozen,100 properties worldwide take implemented the Hilton CleanStay program, which includes partnerships with hygiene, health and nutrition conglomerate RB, which carries the Lysol and Dettol brands, and the well-known Mayo Clinic, whose Infection Prevention and Control team volition advise on aspects such as cleaning and disinfection protocols, new technologies and employee grooming.
Rooms that take been thoroughly cleaned will display the CleanStay Room Seal and additional technologies such as electrostatic sprayers and ultraviolet light are being explored to sanitise surfaces and objects.
hilton.com
HYATT
M Hyatt Singapore was the one of the start hotels in Singapore to receive the SG Clean stamp, and the Hyatt Group every bit a whole – which includes the Andaz, Alila, and Park Hyatt brands – has committed to 3rd-party accreditation past the Global Biorisk Advisory Quango (GBAC). This global body helps organisations and businesses ready for, respond to and recover from biological threats and crises.
Information technology is also increasing the frequency of inspections by independent third parties on standards of hygiene and safety such equally ISO 22000 and HACCP. Other measures deployed include installing purification and sanitisation devices designed to kill airborne leaner and viruses, and facilitating condom distancing through the re-configuration of dining venues and providing a knock-and-go room service.
hyatt.com
IHG HOTELS & RESORTS
The IHG Way of Make clean programme, developed in 2022 with Ecolab and Diversey, has been strengthened to include the IHG Clean Promise, which will utilize new scientific discipline-led protocols and include partnership with Cleveland Dispensary, an American multi-speciality academic medical centre.
Guests staying in any of the over 5,900 IHG hotels worldwide tin be assured of regular deep cleaning and contact minimising measures, including visible verification of sanitised items such every bit glassware and remote controls, front end desk-bound screens and the use of electrostatic applied science for cleaning guest rooms.
ihg.com
MANDARIN ORIENTAL
Pre-pandemic, Mandarin Oriental's health and safety standards have been audited annually past independent third-party assessor Lloyds Register. During these times, an additional We Intendance program has been implemented, which includes pre-arrival enquiries on the preferred level of interaction betwixt guests and staff, the installation of thermographic CCTV cameras and introducing private areas for concrete preparation and wellness treatments.
mandarinoriental.com
MARRIOTT INTERNATIONAL
A Global Cleanliness Council consisting of in-house and external experts in food and water safety, hygiene and infection prevention and hotel operations was established in April to map out even higher standards of cleanliness for Marriott International's over 7,300 properties worldwide.
New cleaning technologies such as electrostatic sprayers with hospital-course disinfectant that can rapidly clean and disinfect entire areas and ultraviolet light technology are among the measures beingness considered.
marriott.com
MONTE-CARLO SOCIETE DANS BAINS DE MER
With some of the nearly luxurious hotels and top-end restaurants in Monaco under its belt, Monte-Carlo Societe des Bains de Mer is coming up with innovative means to continue guests and diners safe.
Restaurant menus can be downloaded into mobile phones via a secure code, while occupancy is restricted to ane person for every four square metres. At the Monte-Carlo Bay Hotel and Resort, you tin have breakfast on floating trays beside the lagoon, brunch brought direct to your table or dinner past your own private sunbed.
montecarlosbm.com
PAN PACIFIC HOTELS GROUP
The group developed its Pan Pacific Cares hope of cleanliness together with Diversey. Measures include using Ultronic UV lights to inspect disinfected guestrooms and introducing electrostatic sprayers to apply healthcare class disinfectants such as Oxivir.
The environmentally-friendly Oxivir breaks down into h2o and oxygen afterwards apply and is certified by the US Environmental Protection Agency to be effective against COVID-19. Guests will receive Pan Pacific Care Packs of hand sanitisers, surgical masks and disinfectant wipes upon check-in and get care tips from a new health channel in their rooms.
panpacific.com
SHANGRI-LA GROUP
Stay safe at over 100 hotels under the Shangri-La, Kerry, JEN and Traders brands globally, including four properties in Singapore. Under the Shangri-La Cares commitment, hygiene measures include disinfectant floormats at hotel entrances, serving dishes with a cloche and more frequent cleaning of air filters and air-conditioning systems.
Shangri-La Hotel, Singapore is the first local hotel to be awarded the Rubber Baby-sit Hygiene Excellence and Condom Label by Bureau Veritas. Its employee grooming in cleaning and sanitisation is certified by Diversey.
shangri-la.com
SMALL LUXURY HOTELS OF THE World (SLH)
Independent hotels are amidst the hardest hit by the pandemic, but they have been decorated finding ways to bounciness back once more among enhanced prophylactic measures, especially these ones under the 520-member SLH collection.
The Culvert Firm in Amsterdam and 50'Hotel in Paris have a new mobile app for guests to manage their stay digitally, including requesting for items such as hairdryers, irons and mini bars, and calling the reception for enquiries. All telephones accept been removed.
The Romeo Hotel in Naples, Italy, has re-opened on May 29 with the Romeo Special Care plan. It includes the installation of a medical facility and the provision of compulsory and gratis immunochromatographic tests for all guests and staff, which yield results in equally short equally 10 minutes.
Every 24 hours, rooms and enclosed areas are sanitised with special nebulisers, and the ventilation system, defunction and sofas are treated with dry out steam. The wellness center, fitness area and rooftop pool are disinfected every two hours.
Nearer abode, the Anya Resort Tagaytay in the Philippines has launched its Virtual Anya Experience Assistant for digital admission to personalised services such as breakfast in bed or getting a fresh set of towels, while the Cape Kudu and Cape Fahn hotels in Thailand are disinfecting rooms with 75 per cent booze and leaving the room empty for 48 hours before the adjacent guests arrive. Samples of h2o from drinking water to swimming puddle water are sent to a certified laboratory weekly to verify its cleanliness and safe.
slh.com
ULTIMA COLLECTION
At this grouping of 5-star luxury hotels in Greece, Switzerland and France, sampling tests and biological analyses of difficult surfaces are sent to a partner laboratory that is able to place the presence of pathogens such as COVID-19 or other similar strains, earlier new groups arrive at the villas and residences.
During ski seasons, guests can choose to skip decorated ski lifts and cablevision cars and take a helicopter transfer to mountain and glacier tops for heli-skiing expeditions. They are also given dispensable masks that are uniform with eyewear and are designed to keep them warm and protected against water, perspiration, and the cold, while allowing ease of motility. Ski equipment is as well disinfected at the cease of each solar day.
ultimacollection.com
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Source: https://cnalifestyle.channelnewsasia.com/experiences/how-hotels-are-deep-cleaning-to-avoid-covid-19-transmission-251511
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